Smart Ticket

Smart Work Ticket
Digital Work Ticket Solutions

Intelligent Asset Management and Smart Work Ticket

What is Smart Work Ticket?

The Kiana XPRT Platform can leverage its facility, asset and personnel management services to enhance digital transformation for a Factory or Campus.

Using our Real Time, Location-Based Asset Management and Identification System, Kiana can automate the creation of work tickets through crowd sourced reporting of identified issues by simply scanning an Asset or Location QR code.

Operations teams no longer need to use paper logs to record on-site work performed, replaced with a digital record that can be instantly recorded, and a report generated as needed.  Using our Workflow / Smart Work Ticket features, the Kiana Platform rules engine can dynamically provide, manage and update work instructions based on location, time, asset and asset status – accelerating your facility’s digital transformation.  Maintenance, Facilities and other operations teams can scan any asset (fixed or mobile).

Scan any Fixed or Mobile Asset to:

  • View details on it’s maintenance status.

  • Provide Role based asset management

  • View log of previous work done

  • Retrieve it’s maintenance records on the spot

  • View user and maintenance manuals

  • View work ticket instructions

  • Reassign or reschedule work tickets immediately

  • Dynamically update work to be done

Kiana’s Asset Management and Smart Work Ticket – How it Works:

  • Operations places asset tags on mobile assets and QR code labels on both fixed and mobile equipment as well as notable locations and items in these locations (bathrooms, conference rooms, printers, etc.)

  • Fixed equipment / asset and space/area is assigned it’s QR code or asset tag and it’s location is registered on the XPRT system site map.

  • Status logs, documentation, service instructions and any other details are added to the assets’ cloud entry

  • Any person on site that notices an issue with any asset or tagged item/area, scans the QR code

  • QR scan launches the asset web based page for information and adds a report entry to alert operations or the responsible owner of an issue.

  • Operations or other responsible personnel receive a notification of the issue its assigned ticket number along with the priority, location and status.

  • Operations teams will be notified immediately for high priority issues or will be alerted when they’re near the asset or location for lower priority issues.

  • In addition, maintenance crews can also scan a code assigned to a location to update routine service logs or maintenance without needing a paper log any more.

  • Operations teams can receive a daily status log for work to be completed and its priority.

  • Work instructions are dynamically updated to provide real time information to your teams.

Kiana Smart Work Ticket

Kiana Intelligent Asset Management : Smart Work Ticket

How is it smarter than competitive solutions?

Integrated Solution

A single integrated platform to give a complete overview of assets, places and people.

Integrated with Kiana’s Mobile Asset Management System to support any asset-rich environment.  Supports high value assets along with typical facility assets and locations.

Behavior Analysis

Identify asset behavior and visitor and employee location sensing management to evaluate behavior, permissions, workflow analysis and alerts of individuals with your assets.

Low Cost Deployment

No need to deploy any infrastructure for most assets, mobile assets with BLE tags do require either existing infrastructure for support.

Kiana Intelligent Asset Management : Smart Work Ticket

Benefits

Private & Secure (GDPR compliant)

No Personally Identifiable or Asset Identifiable information is ever sent outside your firewall to Kiana’s Cloud. As an extra measure of security and privacy, Kiana only uses encrypted mobile device signatures for our services, we never receive any unencrypted data. Security is paramount for us – we are GDPR and CCPA compliant. Only your own staff, with appropriate permissions can decrypt information for their use.

Customizable

 Can be integrated with your existing workflow and asset inventory systems.

Scalable and ROI - friendly

Kiana’s Asset Management system is part of our XPRT Intelligent Facility Management Platform. As such it leverages other features to improve the operational efficiency and bring true smart site capabilities to Health/ HR, Security, Operations and Facilities stakeholders. The XPRT platform is a cloud-based system that grows with your needs and leverages your existing network infrastructure without the need to deploy any hardware or software on any device.

Integrated with Kiana's XPRT Platform

Other XPRT platform modules are available for intelligent Visitor and Employee registration and management, Security Alerts, Geo-Zone tools to create customized permissions for people, assets and spaces, an authentication interface to your identity management systems, site optimization with zone capacity management to evaluate how your space is used or to discover inefficiencies, workflow automation and security services for Emergency evacuations and personnel locating.